For more information about how to restore your Zune device software, see Microsoft Knowledge base article 927001.
Windows Update must be updated to run this program.
Version 3.1 of Windows Installer is required to run this program. linkid=101231 To obtain the latest updates for Windows 8, Windows 7 or Windows Vista, go to Microsoft Knowledge Base article 949104 and install Windows Update Agent.
Your Zune software doesn’t recognise your Zune player If the Zune Music Video software doesn’t recognise your Zune player, use the Online Solution Wizard below to automatically resolve the problem. Either way, make sure that you finish by updating your Zune player. When you connect the Zune sync cable to the connector port of the Zune player, make sure that both ends of the sync cable click into position. Note To make sure that the Hold switch is in the unlocked position, you may have to move the switch back and forth until the switch is in the correct position. Press and hold the Back button while you press the top of the Zune Pad. Release the buttons when your Zune begins to restart.
Don't use a USB hub or the ports on the front of your computer. There was a problem with the Background Intelligent Transfer Service (BITS).
Error Code: 0x80070656 In Windows 7 or Windows Vista: Click Start, type C:\Program Files\Zune in the Start Search box, and then press Enter on your keyboard.